NurseWise/Nurse Response Registered Nurse - Bilingual
Location: Albuquerque, New Mexico
Description: Centene Corporation is currently interviewing NurseWise/Nurse Response Registered Nurse - Bilingual right now, this occupation will be ordered in New Mexico. For detail informations about this occupation opportunity kindly read the description below. Position Purpose:
Triage inbound calls for a 24 hour per day/7 day a week operation (gathering prob! lem information, selecting appropriate triage guidelines, disposition(s) and care advice based on data base protocols and department policies and procedures). Provide clinical information and education for inbound and outbound calls; provide oversight and support to the NurseWise/ Nurse Response non-clinical staff when they are assisting members/consumers; oversee and manage clinical call queues; perform duties and responsibilities as related to the various disease management programs and SSI programs (Health Risk Assessments); secure and maintain professional licenses.
Knowledge/Experience:
Triage RN
Graduate certificate from an accredited nursing program. Prefer at least 5 years of combined experience in pediatrics, obstetrics, home health, community health or school nursing, or emergency nursing. Current RN license without restriction in the state of residence. Expected to secure and maintain additional professional licenses in required state! s as determined by the business unit. Strong computer skills r! equired, including experience with Microsoft office and/or data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening. Experience in telephonic triage and/or managed care setting preferred.
Behavioral Health RN
Graduate certificate from an accredited nursing program. Must have at least one year of fulltime Behavioral Health Nursing experience. Prefer at least five years of experience in Behavioral Health Nursing or related positions. Current RN license without restriction in the state of residence. Expected to secure and maintain additional professional licenses in required states as determined by the business unit. Strong computer skills required, including experience with Microsoft office and data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening! . Experience in telephonic triage and/or managed care setting preferred.
Position Responsibilities:
- Possess and maintain a thorough grasp of clinical knowledge (i.e. pertaining to various disease states, medications, treatments, etc).
- Comply with Federal and respective state’s laws regulating health management organizations and telephone information centers.
- Comply with all department standards and policies and procedures.
- Maintain clinical assessment skills and required licenses and CEUs.
- Apply primary nursing knowledge while performing all aspects of assigned tasks.
- Conduct thorough and sound nursing assessments of callers’ presenting symptoms
- Develop, implement, and evaluate a plan of care for each caller presenting symptoms
- Answer all calls in a timely manner
- Interact with callers and other staff in a polite and courteous manner
- Maintain confidentiality of a! ll caller and personnel issues
- Document all call inquiries acc! ording to department policies and procedures
- Participate in the collection of data for department QI/QA projects
- Make manager aware of any situation that may effect the performance, morale, or safety of the department, or its staff members
- Work effectively with coworkers to maintain and improve operation.
- Participate in staff meetings and trainings.
- Promote recovery concepts and inspire hope.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Centene Corporation.
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This occupation starts available on: Thu, 06 Jun 2013 07:18:32 GMT
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