Support Services Specialist- Club OS - (Remote, CO)
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/
We are looking for a Support Services Specialist to focus on our Club OS software application. Club OS by EverCommerce is delivering a new level of integrated, industry-tailored software for wellness and fitness professional.
Club OS, an EverCommerce company, is a platform that provides web-based products to the health and wellness market. Our products include CRM, Workflow Automation, Campaign Marketing, Scheduling, Agreements, and Payments. We are backed by one of the largest private equity firms in the country and are looking for talented, energetic, and motivated people to join our team to build an extraordinary company.
Responsibilities:
- Passionately supporting Club OS’s commitment to creating an outstanding experience for each of our customers
- Taking calls, emails, and chat requests from customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful
- Ad-hoc training for customers
- Mastering the Club OS solution in order to provide customers with guidance on how to best use our product
- Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
- Reducing cancellations by solving problems and offering solutions to customers experiencing any issues
Skills and Experience needed for success in this role:
- High School Diploma or equivalent
- 2 years or more of experience in a customer-facing role, preferably in a SaaS environment
- Technical software support experience
- Must be friendly, professional, and committed to creating long-term relationships with our customers
- Strong writing and phone skills.
- Critical thinker and a willingness to problem-solve
- A team player who performs well independently
- Ability to multitask, take direction and execute with precision
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development through Udemy
- Robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Student Loan Repayment Program
Compensation:
The target base compensation for this position is $18.00 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
