As a Front Office Administrative Assistant, you would be responsible for providing administrative and clerical support to department managers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Assist the Front Office Management team with daily Front Office operations
- Provide prompt service and actively seek opportunities to drive guest's satisfaction
- Ensure the team are kept fully aware of any relevant feedback from either the guests or other departments
- Manage, resolve, or escalate any and all guest complaints in a timely manner
- Work with all facilities and services provided within the hotel and identify opportunities for up-selling, and promoting new or ongoing events
- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
- Attend all Front Office meetings
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Serve your role and team in an environmentally-conscience manner
- Purchasing supplies
- Provide assistance to Director and Managers
- Assist with department Payroll
- Manage Director's calendar
- Representative for onsite meetings
- Responsible for tracking attendance
- Access to confidential information
- Guest involvement- responding to GA (guest advisory)
- Responding to SALT reviews
- Help coordinate any HR-related events with the Front Office department
- Responding to Trip Advisor Comments and identifying Trip Advisor Trends.
- Responding to Expedia, Booking. com, and other Social Media Sites.
- Knowledge of Social Media Sites including Facebook, Twitter and Instagram.
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What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton LAX is and Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
The hourly rate is $23.14 and is based on applicable and specialized experience and location.
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