At Chick-fil-A, the Director position is more than just a job, it’s an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.
We are seeking an individual to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.
Director Responsibilities:
- Responsible for the Operations of the Resturant in the Afternoon to Evening Hours
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Responsible for ensuring PM FOH/BOH/DT Manager’s complete the Repair/Maintenance, cleanliness, presentation and insurance/liability claims of all “Customer Areas”—Parking Lot, Dining Room, Drive-Thru, Kitchen and Bathrooms.- Regularly ensure team members are sweeping the parking lot and all areas
- Swiftly cleaning anything in need appropriately
- Ensuring all items in Restrooms are fully functional and clean
- Ensuring all Dining Room items (tables, chairs, condiment counter, trash bins) are fully functional and clean
- Ensuring all foyers are clean and fully-functional
- Responsible for ensuring PM Drive Thru Manager coach the behaviors (attentiveness, courtesy, speed and accuracy) of all team members hosting or on register. Those behaviors include
- Hustle that creates a surprisingly fast Speed of Service (Be Quick; Don’t hurry) encourage team to push speed and accuracy simultaneously
- Execution of systems that ensure a refreshingly clean environment
- Delivering Chick-fil-A’s Recipe for Service
- Coach team members in the CORE 4 and how to prioritize the different tasks required of them Cash management best practices
- The PM Operations Director is responsible for ensuring all PM FOH Manager’s:
- Coaching the behaviors of all Trainers and Team Members who work the Dining Room. Those behaviors include:
- Ensuring second mile service behaviors are being executed
- Carrying trays for high needs groups (elderly, disabled, and parents with small children
- Table touch ins (refreshing beverages and clearing trays)
- Carrying large orders to the car
- Execution of systems that ensure a refreshingly clean environment
- Responsible for ensuring PM Hospitality Manager’s deliver a remarkable dining experience for all guests
- Responsible for PM Kitchen manager is following Chick-fil-A procedures, food safety is top of mind, and speed of service is below 3:00.
- Handling customer questions/comments: being able to listen to customer comments, Apologize and Ask the appropriate follow up questions, Solve the customer's problems, and Thank the customer for the contact—with a genuine, gracious manner.
- Ensure PM Hospitality manager and PM Kitchen manager daily assigns the hospitality and kitchen crew to positions, weekly schedule the best hospitality team members to available hours, and monthly either plan a team-building activity or present the hospitality team members with a token of thanks for work well done.
- Responsible for working with the Training Director to ensure eRQA’s and Safe Daily Critical’s are done daily
Why do people LOVE working for Chick-fil-A?
- Flexible Hours – We understand that you may have prior commitments to your family, friends, and school. We try our best to arrange your work schedule around those commitments
- Opportunity for advancement
- College Scholarships – At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify
- Competitive Pay – Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills
- It’s a Friendly Place to Work – At Chick-fil-A, we consider our team to be more than just employees. We are family
- Closed Sundays
Characteristics:
- Team mindset
- Work with the existing team well
- You show you want to be here
- Integrity
- Heart
- Supports vision of the restaurant
- Leads by example
- Builds relationships
- Good communication
- Able to take vision, goals, core values and all information from leaders and communicate to each team member
- Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests
A Director should:
- Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday
- Focus on systematically and effectively communicating all related goals and success factors to Team Members
Benefits:
- Paid Time off
- Medical, dental, and vision insurance available
- Retirement plan
Qualifications:
- 4+ Years of recent Restaurant Management expereince
- Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy, and professionalism
- A passion for people and service
- Able to lead, coach and delegate a team of individuals in a fast-paced environment
- Able to make quick decisions with the restaurant's best interest in mind
- Ability to develop others
- Eagerness to learn and improve yourself
- A commitment to quality in everything you do
- Open Availability
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Human Resources Department at 757-761-6648.
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