It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infuse a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
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$14.50 Full-time (plus performance and attendance incentives)- $15.50 Spanish Bilingual (plus performance and attendance incentives)
Essential Responsibilities
Deliver the highest level of customer service experience
- Answer customer calls
- Engage with customers over the phone and reply to online chat inquiries
- Help customers manage their accounts
Problem Solve
- Find creative solutions to any, and all, consumer problems that arise
- Diagnose, assess, and resolve problems or issues in a timely manner
Be an expert on the company, product, and policies
- Display flexibility and willingness to accept constantly changing project/program updates
- Demonstrate corporate values on a consistent basis
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
- Interpret and follow defined procedures and policies
Administrative Duties
- Input customer information into a database
- Various administrative duties as assigned
- 18 years of age or older
- Personal Laptop or Computer required for the Training Period
- Minimum Internet Speed of 35 mb/s Required
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required. NOTE: Ethernet Connection is not the same as Wi-Fi internet access or Wi-Fi adapter/extenders. Mobile Internet Service Providers and Satellite are NOT compatible. TMobile is not compatible with our internal systems.
- Dedicated, safe, and secure workspace/workstation
- Ability to multitask, prioritize and manage time effectively
- High level of comfort learning new technology
- Must be comfortable and enjoy working from home
- Moderate to Advanced computer skills
- Ability to always remain professional and courteous with customers
- Excellent verbal and written communication skills
- Self-motivated and success-driven
- Must be able to pass a background check and drug test
Preferred Experience (not required)
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Familiarity with CRM systems and practices
- Previous experience in a Call Center
- Spanish Bilingual a plus
What We Offer
- The convenience of working from home
- Full-Time Temp-to-hire - immediate opportunities for growth
- Paid Training
- Performance and Attendance Based Incentives
- Paid time off (PTO)
- Individual Coverage HRA (ICHRA)
- 401K Match
- Supportive team environment
