Technical Specialist II
Location: Albuquerque, New Mexico
Description: University of New Mexico is looking of Technical Specialist II right now, this position will be settled in New Mexico. More complete informations about this position opportunity kindly read the description below. Position Title:
Technical Specialist II
Appointment Type: Definition
Student- W/S or SE
Working Title (if applicable):
Tec! hnical Specialist II
Department
Pediatrics Center for Development
Salary Grade
02
Salary:
$10.00 - 12.00/hr
Work Location:
UNM Health Sciences Center (Abq)
Position Summary:
The Center for Development and Disability (CDD), established in 1990, is New Mexico's University Center for Excellence in Developmental Disabilities Education, Research and Service. These centers, authorized by the Developmental Disabilities Assistance and Bill of Rights Act, build the capacities of states and communities to respond to the needs of individuals with developmental disabilities and their families. The CDD is seeking a UNM student to assist the telehealth (video conferencing) support team to provide service including: video conferencing and webinar hardware and software support, equipment repairs, customer service and technical support. The preferred candidate will have customer service experienc! e, an interest in information technology and be well organized! . Experience with ITV support, video conferencing, and video or webinar production would be helpful. Duties and Responsibilities: 1. Troubleshoot and configure: computers, video conferencing equipment and other devices used by CDD staff. 2. Set up equipment and provide support for video conferences and webinars. Shut down and secure equipment after events. 3. Update records in the REACH database to coordinate and track future events and keep records of past events for reporting purposes. 4. Orient new users to video conferencing while performing a test connection. Knowledge, Skills and Abilities Required: Good communication (oral and written) and customer service skills. Knowledge of Microsoft software and services (such as Microsoft Office and Windows 7) Ability to evaluate and solve technical problems. An intention to develop a career in information technology is preferred. Distinguishing Characteristics: Good analytical skills will help to resolve technical problems. Cus! tomer service orientation. Interest in information technology.
Minimum Qualifications:
Preferred Qualifications:
Customer service experience. Working knowledge of Microsoft software and services (such as Microsoft Office and Windows 7). Experience producing video conferences or webinars. Experience in answering questions and providing front-line troubleshooting for Technology Support.
Posting Date:
04/22/2013
For Best Consideration:
04/27/2013
Closing Date:
07/21/2013
Application type required for this position:
Student Employment Application
Additional requirements for this position:
Complete online customer service training located at www.career.unm.edu/scs
Required Applicant Documents:
Resume
Optional Applicant Documents:
Special Instructions to Applicants:
References must include 3 superviso! rs from work experience you've listed on your UNMJobs application. Stud! ent hired will be required to complete the Customer Service Training at www.career.unm.edu/scs
Position Type:
Student
Appointment End Date
Posting Type:
Competitive
Position Class URL:
Posting Department Website:
Center for Development and Disability
Institutional Commitment:
University of New Mexico is committed to promoting and supporting the diversity of our campuses. UNM is an Affirmative Action/Equal Opportunity Employer.
Exempt/Non-Exempt
Non-Exempt
Quicklink for Posting:
unmjobs.unm.edu/applicants/Central?quickFind=72171
- .
If you were eligible to this position, please send us your resume, with salary requirements and a resume to University of New Mexico.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Mon, 22 Apr 2013 21:36:11 GMT
Apply Technical Specialist II Here